Customer Notification from JMC Capital HK Limited:
Service Provider Cybersecurity Incident
Dear Valued Investors,
We are writing on behalf of JMC Capital HK Limited to
inform you of an important update. On August 11, 2025, one of our service
providers, Linedata, experienced a cybersecurity incident that affected certain
systems, resulting in disruptions to the generation of risk management reports.
We sincerely apologize for any inconvenience this may cause and aim to provide
clarity on the situation and our response through this notification.
Incident Details
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Date
of Incident: August 11, 2025
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Scope
of Impact: Certain data within Linedata’s asset management business
line was maliciously encrypted, affecting the generation of risk
management reports.
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Impact
on Our Services: As we rely on Linedata for some risk management
reporting services, the generation of these reports may currently
experience delays or interruptions. Our internal systems and other
services remain unaffected.
Current Actions
To address this incident, JMC Capital HK Limited is
working closely with Linedata and has taken the following steps:
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Incident
Monitoring: We are actively collaborating with Linedata to monitor
progress on their system recovery and ensure timely resolution.
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Temporary
Solutions: Our technical team has implemented interim measures to
minimize disruption to your account.
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Enhanced
Customer Support: We have increased staffing in our customer service
team to provide immediate assistance and address any concerns.
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Coordination
with Linedata: Linedata has confirmed they are working with leading
cybersecurity experts to investigate the incident and restore systems,
with an expectation to progressively resume report generation within the
next few days.
Our Commitment to You
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Service
Continuity: We are committed to ensuring your core operations remain
supported and are providing other assistance as needed.
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Data
Security: Protecting your data is our top priority. We have confirmed
that our internal systems remain secure and unaffected, and we will
continue to oversee Linedata’s data recovery efforts.
Next Steps
We understand the importance of risk management reports. During this interim period, you can:
-
Check
our official website (https://jmccapital.com.hk/https://www.jmccapitalgroup.com/) for the latest updates.
Contact Information
Should you have any questions or require assistance, please
reach out to our customer service team:
-
Email:
cs@jmccapital.com.hk
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Phone:
+852-6888-8688
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Business
Hours: Monday to Friday, 9:00 AM to 6:00 PM (HKT)
Apology and Gratitude
We deeply regret any inconvenience caused by this incident
and thank you for your understanding and support. JMC Capital HK Limited
remains committed to working closely with Linedata and other partners to
restore services promptly and uphold our commitment to delivering the highest
standard of service to you.
Sincerely,
JMC Capital HK Limited
August 19, 2025